Service contracts for the corporate sector

The staff at IRIS understand two important things:

• prevention is better than cure, and
• your peace of mind is extremely important.

These two principles combine in our service contracts, which allow our technicians to keep a close eye on your servers, keeping everything running smoothly and dramatically reducing the danger of data loss or downtime. Any problems detected can be dealt with swiftly and efficiently.

Our support contracts are based on pre-purchasing support hours and will cover all aspects of support for desktops, network and server work.

The hours can be used on a break/fix basis, or can be implemented to have regular server checks run to help keep things running smoother and reduce the danger of loss of data and downtime.

If you are on a support plan the following occurs:

• Every support call you place is entered into our job logging system and you will be emailed the job number and description. This is for your tracking records and end-of-month audit purposes.
• At the end of each month you receive a monthly summary report showing the case number and a summary of the call - it will also show how much time is remaining on the support plan.
• Our help desk system allows us to bill support calls in 15 minute increments, giving additional saving on top of the already discounted labour rate.